Terms & Conditions

Reservation

Bookings are binding once the booking confirmation is received by the hotel.

Reservation includes breakfast buffé, wifi, bed linen, towel, bathrobes can be borrowed at the reception, shared shower/wc and toilets.
Free access to fully equipped kitchen, fridge, micro, oven. The kitchen has a vending machine with both refrigerator and freezer items, as well as a coffee machine.

Check-In
Check-in from 3:00 pm
Please inform Hotell Gamla Fängelset in advance if you plan to arrive after 6:00 pm

 

Check-out
Check-out latest at 11:00 am

 

Registration of foreign guests
According to the Swedish Aliens Ordinance, the managers of hotels are obliged to make sure that
foreigners provide information about themselves on personally signed registration forms. The foreigner
shall confirm his or her identity by producing a valid identity document. These rules are based on the
Schengen agreement within the EU.

 

Cancellation
In case of cancellation after 6:00 pm the day before arrival day or no-show you will be
charged for the first night.
Minimum age: 18 years without an adult.  Exceptions apply during “Brännbollsyran”,
a local event in Umeå in May. Age: 20 years (ID-control).

 

Payment – No cash – Credit Cards accepted

Payment is made upon check-in at the reception by credit card or via Swish or with PayPal when booking on the website. No cash payment. For arrivals after office opening hours, prepayment via Swish or according to other agreement applies. We accept Visa, Mastercard, American Express, Maestro.

Groups
Special rules & conditions apply for groups (min. 10 people), contact the booking.

Age limit
Minimum age limit: 18 years without a guardian (written certificate required from a guardian for guests under 18 years).

During “Brännbollsyran”, which is a local event in Umeå, the age limit is Minimum 20 years. ID check is done on site at check-in.

Office opening hours and emergency service
Weekdays 7:00-12:00 15:00-18:00 (Closed between 12-15).
Saturdays, Sundays and public holidays 8:00-12:00

Other times 24/7 emergency service: 090-100 380

Children and extra beds
0-2 years: SEK 100 per child per stay (crib)
2 years+: SEK 200 per person per night
The maximum number of extra beds and baby cots allowed depends on the room you choose.

 

Pets
Pets are not allowed